GS
Geneth S
1 reviews | Active since Mar 2022
16 Mar 2022, 12:02
Bad service at absa
My dad passed on in 2020 ,he had a cheque account with absa ,we found out there were funds in it October 2021 we were told to submit all relevant documents but upto today we still haven't got the funds ,everytime we are told to wait 2 to 5 days for the funds to go through but nothing .
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
16 Mar 2022, 17:46 Dear Geneth Sindile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
Absa's reply16 Mar 2022, 17:46
Official
Dear Geneth Sindile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
23 Mar 2022, 18:29 Dear Geneth Sindile
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account of ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account of ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply23 Mar 2022, 18:29
Official
Dear Geneth Sindile
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account of ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account of ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care