Bad service as usual

Received a sms to pick up my credit card at Bryanston Branch. When ask at 1st desk (very funny layout and design) where to go, I was directed to those glass security doors with the red and green buttons. So I entered on (It was not clearly marked, I I must use the right or left one) as the button was green and pushed the green button again to enter, the door opened and the lay again the wall seat, just tel me in an unfriendly voice, I must wait till there is place for a customer. SO I ask, Way is the door then "green"? Noticing the bad attitude and signage, I just left the place thinking to my self what they can do with the credit card. Who ever design that design and layout, should we sent to a far off island to play there with his/her unfriendly customer ideas and the the staff member with, so that she cannot be disturbed.