1 reviews | Active since Feb 2017

07 Apr 2017, 13:12

Bad service and zero customer care

<p>I have been banking with absa since i started school but the service i got from bank is pathetic to say the least.I have been trying to apply for a new cheque card on numerous occasions and i was told to wait for the existing derbit card to expire first.I went to the branch 6 days ago to apply for the new card.Was told the card will take 3 working days to be ready.6 days later im still waiting for the card,no update nothing instead i get notifications that transactions are being made in my account because the teller issued a wrong card to another customer that came after me errornously by the teller that was assisting me.No apology given ,was just told the teller made a mistake.I am so inconvenienced by this bank.</p>

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Replies (1)
Absa
Absa's reply07 Apr 2017, 15:00
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd