Bad service and worse turnaround times

I logged a complaint on the 12 March 2020 regarding the delivery of my Absa card. This is the response received from complaints.

Dear ***x

I will be facilitating your case. Please use the following reference number C-***9. This confirms that an incident has been logged and I will update you on the 17 March 2020. My email address is *** or you can reach me on *** if you need any further details.

Regards Nthabiseng Sibande Specialist Case Manager Customer Value Management

T +***0 F +***8 E ***

Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa www.absa.africa --------------- Forwarded Message --------------- From: Sent: 2020/03/12 10:29 AM To: *** Subject: Re: C-***9 Absa has a new 1 star review ref:_00D1r1GluM._5005J2ql6q:ref Dear Sir/Madam, Thank you for making us aware of your complaint. We received your complaint dated 2020/03/12 and will contact you within 8 business hours. Your complaint reference is C-***9. Please quote this reference number in any future communication with us regarding this matter. Yours sincerely Absa Customer Care

***** Reply today without engaging with me: Good Day ***x

We refer to your complaint with reference number C-***9. I am currently investigating your complaint and will contact you on or before the 2020/03/23 10:27 AM with further feedback.

Yours Sincerely Nthabiseng Sibande ***

Nthabiseng never investigatedanything. I personally made contact with card devision today and a guy by the name of Edwards investigated and found the problem immediately. I also made contact with Campus square branch and spoken to the branch manager.

How come you investigated and still investigates with no solution. U not due the title Specialist Case Manager Customer Value Management