BAD SERVICE AND USELESS CUSTOMNER CARE

I transferred money via cash send on Friday which is suppose to be instant but today Is the 6th day and the person I sent it to still haven't received the sms with the reference number and upon calling the call center I was shocked the kind of service I got I have made six calls just to get the reference number its either they drop the phone on your ear or they just put on hold for god knows how long and u ask to speak to the supervisor he is not available what a pathetic service I hope this is taken seriously this is the worst service I have ever received ever from the bank someone better contact me to sort this out urgently!!! and the worst your speak to their agents you tell them one thing the do completely something else shocking