Bad Service and unprofessionalism.

Good day. I need assistance with my Absa account being blocked every month. According to them I have bad debt with Absa. On 31st January my account was blocked I went to Tsakane Mall absa to have it unblocked. Same thing baddebt with Absa. Today 1st February 2022 the same thing happened again. My account blocked. I phoned customer care to find out what is happening. I was put through to different departments. Was on the line for almost 30minuted just to be cut off. I then phoned my branch at Tsakane Mall. I was tolf ubrubtly that I can't be help over the phone. I must either come back to the bank or phone customer care. I the phoned absa complaints department and was tol they can't help me. The lady told me my account could have been handed o er to the lawyers. Damn. What? ???????. I was just cut off again. I am so angry for this I inconvenience. It's costly and time consuming having people in su h institution to be ill equipped to handle my matter. This comes on si ce October 2020.