Bad service and turn around time and feedback to clients

I heard enough with absa they are just ***** together with their credit life department and they don't know what customer service I wish and hope everyone who is reading think twice about taking their products. On the 6th of Jan 2016 I need an additional card for my fianc? went up and down complaint on hello peter someone call and went to braamfontein branch met with Tshililo the consultant gave him all my documents till today no feedback about that additional card I ended up not wanting it anymore send Venessa crowe and Daphne direct email cause the deal with complaints to cancel it I don't need it anymore cause I have been sending email and contacting the consultant Tshililo no reply on my emails so I don't need it I pay it off and close that credit card . Same week I called credit life department to cancel the policy sent me cancellation form send it following day after two week got the confirmation that its been sent to the relevant department for cancellation but where I called they told me it takes 24hours to be canceled .Today Credit life debited on my credit card I need my refund and I'm taking this further to banking ombudsman