Bad service and still not solved

I have completed restructuring forms for restructure of loan and vehicle finance to no avail completed forms and sending emails since middle September.called told me it was sorted yet went to bank today and still not sorted. I mean what must a person live off if the banks don't do their work. No one contacts you back either after they say they will phone you back in 15 days not even written correspondence. Vehicle finance just as bad. I guess it only works if you an absa employee as their staff's dilemma is dealt with quicker than the actual clients. If you say you cannot pay full installment they insist to look at restructuring you must pay full installment and half the arrears amount but you explained you can only afford half for now. BAD SERVICE BEEN A CLIENT FOR ALNOST 20 YEARS