Bad service and staff bad attitude Esie and Betha

Today the 23/08/17 went to the bank at 12h15 then at 12h30 I was at the customer service clerk waiting to be helped, i wanted to lift a Dormant hold on my children account and also issue a card, the customer service clerk who was helping me she was nice and willing to help but she didnt have function to lift dormant hold and issue a card, she ask Esie to lift a Dormant hold as she is a supervisor but she gave bad service to me as external customer and also to her internal client which is an absa employee, I waited for 30 minutes for Esie to come and just lift a Dormant for me as she didn't want to help , she doesn't qualify to be a supervisor this lady after the dormant was release the customer service clerk ask Esie her supervisor again to issue a card for me as she didn't have a function again , Esie refused if front of me that she won't help as she will fight with Betha , the Customer service clerk had to stand up and go to Betha to ask her to issue a card for me instead of issuing the card she just keep my document with her not issuing the card and after 20 minutes the customer clerk ask Betha whether she is done with my card and she said she didn't do it , she started doing it which it took her long to issue the card, I waited at a customer clerk for about 1h15 to be done with what I was doing , which issueing card doesn't even take 15 minutes and lifting dormant is not even take 10 minutes but because of the attitude of Esie and Betha I had to spend 1h30 inside the bank , the service that they give to us is very bad and they also give bad service to their internal client as clerk needed help as she didn't have function but they ignore her not realising that it affect the external client which is me and also the one waiting on the quee as they had to wait for so long to be served. Absa keywest really need to improve their service is bad and people don't have functions and after all people like Esie and Betha who have function they don't want to help us.VERY BAD SERVICE