Bad service and Poor customer service

13/08/2018 money was deducted in my account , quickly went to absa branch , to find our , while i was inside at bank consultant helping me . an exodus of cashsend and payment transaction happened *****ing my money from my accounts through online banking. R7500 gone. I was advised to open the case which i did . All happen while i was at the branch . Now what is traumatizing me the turn around time to be reimbursed my money , when i enquiry consulted says 7 days now receive an email ( Thank you for the email and attachments, please note a case has been opened with case reference number ASZA-1 ********** 0 investigator will be in contact with you for more details regarding the case, please note investigation can take up to 30 working days or more.) Which is which now , im inconvenienced now , i thought my purse is safe with ABSA which i have a long relationship with