BAD SERVICE AND POOR COMMUNICATION - POL NO - ***7

<p>To say I am disappointed with the service from Absa Car insurance would be an understatement. Beginning of March I lodged a claim with the company, which was followed by another claim, both were handled by a claims consultant Maureen, she was liasing with me with getting both claims processed, eventually the claims were finally approved on the 23rd April, a month later. Today I took the car to the panelbeaters, to my surprise the authorizasion is under a different reg no and only one claim had been authorised. When I called Maureen she advised me that there was further info that was needed, which I had not been advised of, the last time i heard from her what when she sent me an email advising me that the claim had been authorised, 2weeks later i am advised by Maureen that the other claim is still pending and she couldn't tell me the cause of the delay in finalising the claim as she had contacted the p***engers i had in the car on the 21st April. She promised to come back to me today before close of business to confirm the outcome. I am disgusted at the service i recieved from the call centre agents this morning. When the lady from the panelbeaters advised Maureen that the authorisation do***ents contained an incorrect registration no she was adamant that the incorrect reg no is mine, does this mean I'm paying insurance for somebody else???????? I'd like to be contacted by somebody superior than Maureen to tell me exacty the status of my 2nd claim. </p>