Bad service and operations are never explained.

I am very disappointed with Absa the service I got was poor . I app**** for a credit card and it was approved but I never knew it was a mission to get my card . The bank requested proof of residence ,I gave them an invoice from African bank I was told my invoice is incorrect, I came back with another proof of residence from my cell c account but I was told it is a print out , I tried explaining that I receive my statements by email but that fell on deaf ears . I went home again then I came back with a letter from Woolworths that contained my address but I was told that Absa doesn't take statements from Woolworths because Woolworths is their client how true is this ? Now I'm back at the branch with another letter from truworths. If this is how Absa do things I'm seriously unhappy.