Bad service and Online applications

I have app**** for an online loan on the 13th of June 2015. The loan was provincially approved and the interest have been charged to my account along with a registered debit order. The money has not been paid out. They loan is on my profile and I Absa does not want to cancel it. I have been phoning everyday with regards to the loan, and everyday someone says they will get back to me ( which they do not do) I have had the the phone put down in my ear, they tell me they cant assist because they do not have any idea what the actual problem is or when it will be resolved. the branches that i dealt with also just said they cant help due to the fact that it is a online application. i have been told go to a branch to sort it out and then the branch tells me they cant help me. The transactional lending call centre is rude and they do not respond or get back to me. even Absa Action Centre does not get back to me. This issue has not bee resolved as to yet and no one from absa has phoned or mailed or even try to apologise for the situation.