Bad service and no feedback

I app**** for an further loan on the 23/24th of July on an existing ABSA Homeloan. After 5 days I did not receive any communication, so I phone the Homeloans 0860 nr. I received an email account and a list of documents to send. It was to big so it was coming back undeliverable. Once I realised that, I resent it in smaller batches(05 Aug). Still no response from the bank. Not an email, phone call, nothing! Did you receive it, do I need to send more documentation?! NOTHING!<br> <br> After a week (13 Aug) I phoned again to find out what was going on. \Oh