Bad service and nasty Attitude

This serves as a Formal complaint I have against one of Absa employees. As I was from work I went to Absa Chrishani Branch in Vosloorus to do weekly Company Banking. I got there around 15:00 pm, stood in the Queue and got assisted around 15:30.

I was assisted by the lady called Masotho (not sure of the spelling) by the Tellers. She gave me a hell of a Bad service with her nasty Attitude. First thing she asked me before even greetings was "Why didn't u arrive in the Morning" and I told her I was at work, then from there she asked about transactions as I was about to do 4 deposits then she never double counted and ended up saying my money was short so I had to add from the money that I was gonna deposit the 4th time and ended up not doing the 4th deposit due to her not double counting.

My concern is that, should we not go to work and go do Transactions in the Bank in the mornings because it seems like a problem when we go in the Afternoons? Evenif I arrived a minute before @15:29 before the Branch closes still I'm obliged to receive a Service as an Absa Customer. According to Customer Protection Act I wasn't treated fairly by that lady. She's got a Nasty attitude that I haven't received in any of the Retailers for a while now. Many people lost their Jobs due to this Pandemic so if she's refusing to work she might rather stay at home than being this rude to her Clients, then allow other people who are willing to work and give us Good service. I'm really not happy.

Thank you