Bad service and lying to clients

I app**** for an overdraft three weeks ago on my account which was approved for R15 000.Last week Monday on the 14th of August i phoned in to increase my overdraft amount with R20 000 which was provissionally approved and received an sms after the call stating that.On Tuesday the 15th of August i emailed all my documentation thru to them and afterwords i did receive an email back stating that they did receive everything and a consultant will be in contact with me which never happened.On Thursday the 17th of August i phoned in to do a follow up and was informed that whoever i spoke to on Monday whithdrawed my application which i DID NOT request..Because of that i had to do my whole application over and was told they did receive my documentation and will send a mail to Bianca who is sitting with my documentation to make it a matter of urgency.On Friday the 18th of August i phoned in again to do a follow up and was told that Bianca will phone me which never happened.That afternoon just before 4 i phoned in again and was told that Bianca is not available but will phone me before close of business which also never happened.On Monday the 21st of August i phoned in again and was told that Bianca was in a meeting untill 9 and will phone me bach which also AGAIN didn't happen.After 11 i phoned in AGAIN to find out what was happening and i was told that my profile was blocked because of security questions answered wrong which wasn't the case because someone messed up again.I spoke to the floor manager of the call centre Mr Mohamed and he informed me that they can't help me so i need to go to my nearest branch to update my profile.I did go to the bank which is 20km away from me just to get there so they can tell me my profile in not blocked and everything is in order.The system also said that my increased overdraft amount was approved for R25 000 but i just app**** for an extra R20 000.When i got there the lady who helped me phoned the call centre to find out what was going on and why they are not getting back to me.She wanted to speak to Bianca who was again not available as usual.She spoke to Tania Smith to find out what was going on and she was just covering for Bianca the whole time.I was told that they will phone me back.I did speak to them and Bianca said she will phone me back before close of bissiness which again didn't happen.On Tuesday the 22 of August she phoned me back saying my overdraft was declined because of my account being overdrawn which is not the case because my account was never overdrawned.I went back to the bank and they said to me the system shows that i app**** for 30 000 increase which i didn't i only app**** for R20 000 increase and that it shows declined.I am not happy with the service and think that i was **** to and given a **** answer for my overdraft not being approved.I had an Absa account for 17 years and i closed it for a few years and decided to open one again.I am very coss with myself for opening one again with Absa.My husband also wanted to open an account with Absa and both my children but i will not let them do that.I am going to close my Absa account and we will go to another bank which will not lie to us to cover up everyones asses because they can't give me vallid answeres.I will never ever tell anyone to open an Absa account because they have people there not knowing how to do their jobs and lie to people and then they get paid doing that.I am finished with Absa!!!!!!