Bad service and lying

We had a problem with our account telling them and showing them that debit orders is going of that is not suppose to go off and then we must pay the fees because there is not enough money for that autopage debit order and all the other debit orders also doesnt go trough because of fees taken. They make sure they take their fees that they dont send back what a joke. The banker then helped us (SO SHE SAID) to open a new account and freeze the old one (so that there will be no more fees on that account) because she said she cant just change the account number so that people can't just take money as they feel.And the overdraft will be carried over to the new account Now they phone and say, we still going to pay two accounts fees and all the debit orders RD from the old account and the overdraft must be paid in full before they can close the old account. Clearly the staff there doesnt know what they are doing<br>