Bad Service and Lies

I was contacted by a consultant from Absa with regards to premium banking and was offered R190 per month with no other fees and all my current banking fees at that time would apparently fall away, I asked the lady several times over the phone if that was all I would pay per month and she said yes, I called Absa call centre a few days ago to discuss this and complain and enquire the hideous amounts debited from Absa for fees and the lady brushed me off by saying she will escalate, to date nothing happened, Absa gold card deducted so much service and admin fees and twice a month with nobody asking just taking, now I've been promised a R190 only monthly service fee and it was a lie....I've been with Absa for years and I now feel that they are ripping me off and taking money like they own it. instead off paying less like I was promised I'm paying more and as I was explained telephonically I am being charged for everything I do...why do I still hold on to Absa if other banks is offering so much more and taking so little...I've been **** to and once again **********, times is tough and Absa doesn't seem to think that way nor do they value their clients.