BAD SERVICE AND LACK OF RESPONSE FROM ABSA BANK

Claim Number: *** I am utterly disappointed and frustrated at the service I have and still am experiencing with a claim submitted to Absa Short Term Insurance. My stove has stopped working due to power cuts caused by lightning, rains and wind experienced which falls within natural factors. I have submitted this claim for more than a week now, two assessors have been allocated to the claim whereby I am following up with them all the time and Absa Bank consultant Cynthia Mailula is adequate with her lack of response in updating me. I have called numerous times requesting to speak to her and the manager which I cannot seem to get hold of, further to this I have emailed her to contact me with no response. According to various other consultants whom I have spoken to since last week, they have all given me different reports to this claim which is mis-representation from Absa Bank, to date after putting through numerous calls I have not received a final outcome on this claim, I should not be the one following up continually it supposed to be the other way around. Absa Bank service in this category is horrid and I would not recommend that anyone takes out Short term insurance with them.