Bad service and lack of respect for customers

I had an agreement with ABSA HOME LOAN for my debit order to go off on the 8th of every month — a date that suits my cash flow. Without warning, they broke this agreement and deducted money early from my Flexi-Reserve, which I had set aside for other needs. Now they’re refusing to refund me or take accountability. I’ve tried calling, but they’re avoiding responsibility and only respond via email with dismissive replies. Just because I’ve sold my house doesn’t mean they can treat me like I no longer matter as a customer. This is bad service, poor communication, and a clear lack of respect for agreements.

Be careful if you’re banking with APSA — they don’t honour their own promises.