Bad service and lack of customer service.

My vehicle has been financed by Absa since 2018, i have never skipped payment on my account. And only to request a skip month payment due to ongoing strike and principle of no work no pay.

Contacted them on the 17th , 20th and 25th . 1st consultant : spoke to them on the 17th October and advised me to call Friday for feedback 2nd Consultant: spoke to them 20th October , she escalated the matter because she could not find my application done on the 17th. 3rd consultant: spoke to them today , indicating it has been declined with no reason.

How do you decline a request with no reason? If calls are recorderd why can they not retrieve my call done the 17th. So you will rather go deduct and find no money whereas i made an arrangement in time .Last call i get was advised that they will make an arrangement for next month with such a rude tone.