Bad service and just not helpfull

I have been calling ABSA for 2 months to assist with details for a vehicle that you have my name. You guys keep pushing me to different departments and each department says that they can't access the file. It seems like nobody in your wonderfull organisation has any knowledge of pointing me in the right direction or give me a contact person qualified enough to deal with the issue I have. If you still feel you can't assist please send me your MD's contact number hopefully he/she could assist in this matter. I'm am really tired of calling each department to hear the same story. Somebody please help or else make it public that you can't help then at least all the clients would know what we up against.