Bad service and *********** systems

<p>I am very dissapointed with Absa Bank. I phoned in the middle of May 2017 to change my debit order date from the 07th of every month to the 20th of every month because my pay date has changed. They promised me that everything is in order. I phoned again on the 02/06/2017 just to double check, to my suprise! the debit order date was still the 07th of every month. The consultant I spoke to confirmed that she will change the date to the 20th of every month starting from June. The name of the consultant is Nombulelo. I even received an sms stating that my request has been processed by absa Vehicle finance. I am really upset as I am writing this msg because I had just received an sms from my bank stating that Absa vehicle has debited my account, there is no money in my account as I had told them that they should debit on the 20th of every month. They are causing me lot of problems with my account history, I will now have a rejected debit order which will reflect negetively on how I handle my account and secondly my bank will charge me fee for a rejected debit order. I am really not happy with Absa right now. I want them to sort this out immediately. I know the damage has already been in terms of aco**** history but I still want them to pay the fee my bank will charge me for a rejected debit order and also to give me a guarantee that this will never happen again and an apology letter from Nombulelo who has been very ***********.</p>