Bad service and *********** staff from the very first moment.

I almost made the biggest mistake of my financial life and that would have been to move to ABSA. I did my account application online and submitted all the documents. ABSA do not contact you to follow up so you must contact them. Before I even have an account number the struggle and frustration begins. Yesterday I contacted them again to follow up because if you dont phone them you will not hear a thing from them. So yesterday I was transferred from the one department to the other as if its the first time for someone to open an account and clearly the staff dont know what to do or they just dont want to do something. Eventually I was advise to to go to my nearest branch and order a card there. Oky so in the morning I went to the local ABSA branch in Tzaneen. When i got to the lady at the counter she told me oh you are on the system as JR Rautenbach instead of JJ Rautenbach. Damn My ID copy was one of the documents requested and submitted and still you have it wrong?!?!?!?! So she could not assist me because of the *********** account opening staff that made the mistake. For her to be able to rectify the mistake she needs proof of residence which I did not have with me as I was told telephonic yesterday that I should just go with my ID to my nearest branch and order a card. So now I must run up and down because ABSA staff is *********** and can not even get your initials correctly from your ID Book. At that moment I decided its much better to rather stay with FNB and pay a bit higher bank fees but at least the service is excellent and their staff is always helpful and competent to do their work.

A PIECE OF ADVICE OUT OF PERSONAL EXPERIENCE.... DONT BANK WITH ABSA RATHER CONSIDER FNB YOU WILL NOT BE SORRY.