BAD SERVICE AND *********** STAFF

I have called ABSA call center to let them know that I'm still at home due to covid19, can they help me to extend my payment relief, on 13 july2020. I was told that they can extend it till end of August2020, mean while I'm going back to work 1st November2020, she said i must call every month to extend my payment relief. I ask the agent where can I send the Impact letter that I received for my company, she said they dont have any Email address where I can send it. But on the 26August2020 they debited on my account and there's no income coming to my account. And now they called me to tell me that i did not pay my Personal Loan.

I would appreciate if you give this matter your kind attention, because it gives my name bad impact.

Regards Edith Busisiwe Mkhonza