BAD SERVICE AND INABILITY TO ASSIST CUSTOMER

We had put through a claim on a LG TV that had been damaged by lighting. The TV was repaired and returned to us. After a while the TV started responding to use of DSTV remote,. The TV was sent back to ABSA and this was logged as separate claim. Whilst the HDMI ports where fine when the TV was sent in this was noted as damaged. The replace TV delivered has 2 HDMI posts at the back the previous TV had 3, 2 on the side one at the back. The new TV has one USB input the previous had 3, 2 on the side once at the back.<br> <br> ABSA indicates this is the replacement TV as per LG however functionally it is not the same. I have asked ABSA to allow me to select a more suitable TV and pay in the difference. This however is allowed. Further I have dealt with the consultant handling the claim on 2 occasions and he is rude stating that his decision is final.