Bad service and feedback from ABSA

Morning ABSA Bank,

Please can somebody urgently assist with the following:

1. Please can my last Debit order for my home loan be reversed urgently. The amount is R557.54. The account number is ***. I have sent numerous mails about either a bond payment plan or to check if I am covered for insurance bond payments due to Coronavirus. 2. Please can somebody from Premium Banking call me back as I have sent through numerous enquiries but I am not being assisted by the bank 3. I have sent through an enquiry regarding my home loan. The enquiry number is C-***6. I have sent our ID number on numerous occasions as per below with zero feedback. 4. I need my debit order reversal option to be increased to R2000. Not sure why it is showing my limit is R250 5. Please can someone explain why it takes never for an enquiry to be handled and responded by ABSA?

Hi,

Our ID numbers were sent with the initial request.

*** (Hailey Dawn Anderson). *** *** (Lloyd Anthony Anderson). ***

Thanks Lloyd Anderson ***

CAN SOMEBODY FROM ABSA PLEASE CALL ME BACK TO DISCUSS AS THESE ISSUES ARE BECOMING VERY STRESSFUL.