BAD SERVICE AND FEEDBACK

I sent email to ABSA on the 23rd of September 2015 reporting theft on my credit card. <br> They kept saying with an automatic response it takes 45 days but it has now been 49 days.<br> I sent the following email with no response:<br> <br> URGENT<br> Cherise Walker 2015/10/20 Keep this message at the top of your inbox <br> To: [Email Removed]<br> <br> Good day<br> <br> <br> <br> Have you got anything for me with regards to this query?<br> <br> <br> <br> Please keep this for your reference. Your ticket number is:<br> <br> [#ID: 5a44ed09-5lF9-qo1T-Acdo-NPzoLmRJK70L#]<br> <br> <br> I am less than satisfied with ABSA.<br> <br> I have explained and proved that it was taken ******* out of my credit card account and yet I am still being forced to pay the Ridiculous installment assuming I have that kind of money. Regardless of you saying they have 45 days to respond then you will refund me that does not refund me the transaction charge or the fact that the installment bounced this morning due to insufficient funds which I have rectified but it is appalling the rate of service or shall i say rate of no service.<br> <br> I WANT THIS SORTED IT IS A JOKE SAYING 45 DAYS FOR WHAT!!? THEFT IS THEFT!!<br> <br> It also means there is a good chance of another monthly debit at that rate.