LM
Lavinia M
1 reviews | Active since Nov 2010
25 Jun 2020, 12:48
Bad service and disrespect
Appalling service. All staff is rude including branch manager... Quick to sign up people for funeral cove and account but very difficult to claim. Tumi tlouse and all staff very rude to my 74yr mom. Been in bank for 2days struggling to get help. Taking the matter to ombudsman as branch couldn't resolve the matter
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Absa's replyOfficial
25 Jun 2020, 13:22Dear Lavina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply25 Jun 2020, 13:22
Official
Dear Lavina, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd