Bad service and ****************

On Saturday, 1 August I went to deposit R1000 into my credit card at the atm. I received a slip saying transaction cancelled but the atm still took my money. I went into the bank and logged the case immediately. They said it would take 17 working days to solve this case.on Friday, 28 August I went back to the bank because I havent received any feedback yet. The guy at customer service phoned and said the case was resolved the 7th already and they would pay the R1000 into my account on Saturday. That didnt happen. Tuesday, 1 September I went back to the bank. Anither guy at customer service phoned and said that they are still busy looking into the case because on that day the atm shows a loss of R750. So not only am I still waiting for my money after I month but they are also making me out to be a ****. This is the poorest service I have had in my life! I must drive out petrol every time and people cant do their work properly.