Bad Service and Bad Attitude of Staff Member

I have my current home loan with Absa for over 13 years. I am in the process of buying a new property. Absa being my primary bank for over ten years I decided to approach them as first choice.<br> Mu husband took the application to Sandton City Branch, where the Home Consultant advised she cannot help us as she too busy and if she does eventually help us - she can only assist with our application three days later as she all alone at the branch.<br> Congratulations Absa on outstanding customer ability on how to chase a customer!!! So we walked across to the competitor banks and submitted the application. FNB loaded my application as I stood there and I don't even bank with them. Hows that for phenomenal service. Absa send your home loan consultant to FNB for customer service training.<br> I will be closing all my accounts with you - Absa .... pathetic service and your staff's attitude is a disgrace to your organisation.