Bad service absa Woodbridge branch Kempton Park

Arranged to collect my credit cards from absa branch instead of being delivered. Joined another lady at at counter and another person also joined the line . I have been helped in the past at that desk without any problems . We were waiting for about ten minutes already in the line when a lady from absa Sabrina came and said we must fall in at the back of another line . My wife was also served at that specific counter in the past without problems as was myself . In fact the branchmanager Mabel served us in the past more than once without problems . Asked to ask to talk to the branchmanager Mabel but she was out apparently . A lady Me Foxcroft came to talk to me very rude no explanations same as Sabrina . I asked her for a complaints form to report the insident but she refused . I phoned my Private Bank advisor and reported to her the insident and she offered to deliver my bankcards in the future . I was told the bank manager would phone me back the next day which never happened . I am an loyal absa client for the past 40 plus years and I feel this was the last straw . Will investigate moving to another bank maybe Investec . Heard from other people that the Woodbridge branch is not very client friendly . This is a big corporate institution and myself or anyone dońt expect and deserve this kind of service from employees .