Bad service Absa Vehicle finance department for duplicate natis documents

What a bad experience with their bad systems. When you phone and eventually speak to a consultant you are told to visit the branch. The Natis documents were requested and paid for 30 november 2024 in the branch and all the emails were send. When i phone the branch the branch said that they didnt receive my documents yet. On the emails you get a case number and then they will reply within 4 working days with the outcome which is also a lie. Utter disgusted with the bad service the consumers receive from absa vehicle financing department. How difficult can it be to get the natis documents? Every week i have to drive to the branch which costs money and is an extra expense. Where can i start sending my invoices for my time and expenses occured for driving 150km every saturday unneccesary?