Bad service ABSA Tzaneen

I had a very bad experience at ABSA Tzaneen this morning, me. M Selowa assisted me on a query, she had a negative attitude, and failed to give me correct advise, she was totally dis interested in helping me, browsing on internet regarding wine for sale instead of helping me. I did lock a complain with management and there I felt someone is listening to me. Awaiting feedback on Monday.