Bad Service Absa Stanger Shopping Centre

Good Day Absa I am very disheartened with a action of one of your employees including the security guard. Stanger Shopping mall should rather close down if they have attitude like that.My dad is banking with Absa for almost 50yrs of his life and me like 23years of my life my mum recently opened a absa account just to change a number for her I had to deal with a Biance Peters and the security guard which i did inform the guard that my mum is not so clued up in what she wants to do.So I know its convid19 and only one person at a time is allowed so i told my mum to go in so she can sit and when she is at the front I will explain to the agent what needs to be done.But then it was 12pm and they closed the doors I asked to open the door the security guard said they was closed I said let me speak to my mum and explain what to be done he refused.Then Biance Peters shouted from her desk saying they closed Come on absa is it a flea market that i had to stand outside a closed door explaining to my old mum what to do...What nonsense in a public place and everyone was listening to but has I guessed my mum did not understand.And that agent was unprofessional and her way was not good at all...No customer care nor kindness...The branch you have in CBD in stanger is way better very helpfully and friendly towards the old and young.As for the branch in stanger Shopping mall is disappointing and disrespectful my voice to that agent and security guard if you do not like working in Absa resign you letting your company down..And I never complained before this is the very first time I am unhappy with your service if you can not assist the old then let the public know we will close the account and go to a better service provider.Who is willing to listen. And Biance Peters you take to long which your clients and still mess it up...Your service skills are bad....Please can someone contact me so I can change a simple number on my mums card...O must I just close this account and go some where else...Remember this customer service is what pay your salary Bianca not the other way around.Listen to what people has to say before being stubborn.And the security guard you need to go find another job with your unfriendly service.Absa staff could not even change a simple cell number.This is utter nonsense and was a waste of my time standing outside the door for so long...So upset with the service.Unhappy...Feel embraced shouting and explaining to my mum with a door closed and everyone was watching me.I am so disgusted right now.Upset.