JP
Johan P
1 reviews | Active since Nov 2019
27 Nov 2019, 18:28
Bad service ABSA Sandton
Today I went to ABSA Sandton branch to replace my debit card which they did but did not link the card to my main account. The advice I received via the call centre is to go back to the branch that they can fix what they could not get right first time. Why should I stay with a bank that inconvenience me for their mistakes?
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Johan P's updateReviewer Update
27 Nov 2019, 19:31And it got worse I can't access any accounts except my credit and bond accounts because the block that I asked to be lifted was never done although I asked for this specifically.
JP
Johan P's update27 Nov 2019, 19:31
Reviewer Update
And it got worse I can't access any accounts except my credit and bond accounts because the block that I asked to be lifted was never done although I asked for this specifically.
Absa's replyOfficial
28 Nov 2019, 14:29Dear Johan Prinsloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply28 Nov 2019, 14:29
Official
Dear Johan Prinsloo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care