DD
Danie D

1 reviews | Active since Aug 2016

19 Jul 2018, 12:32

Bad service Absa MyFuel.

I have on numerous occasions send emails about the newMyFuel system thats not working correctly on myside. I recieved automated responses that Absa will get back to me within 24 hours. Still to this day nothing. Can a Bank be any more pathetic?

Not only with MyFuel also with other querries I had to get in touch with my Personal banker and they sorted it out eventually!

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Replies (2)
Absa
Absa's reply19 Jul 2018, 16:20
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd

DD
Danie D's update06 Aug 2018, 16:37
Reviewer Update
Absa has rep**** and has resolved my issue.