Bad Service - Absa Hyde Park

<p>I went to make a deposit at Absa Hyde Park, not to be rude, but I couldn't see the lady's name tag but it's a big young lady who couldn't make an effort to help and told me to deposit the amount, there will be an extra charge of R30.00 . I told her I had already tried it on the atm but that required you put an ID number and eventually the ID number is not associated with the account number. She told me to ask the lady on the front counter to assist me and I followed exactly the same steps with the lady who was assisting me and exactly what I had said happened, account not linked to ID number and we had to go back to the big lady to assist and she had to take it from her colleague that the deposit couldn't go through and she eventually did it herself without that extra charge of R30.00. As a customer, it worries me that if such chances are taken by lazy representatives of Absa to try and not go the extra mile for their clients, who do we as clients turn to for help?</p>