Bad service Absa Ghandi Square & Eastgate Mall

Very disappointed with Absa bank, on Saturday I walked in the Ghandi Square branch to increase my daily limit as I need cash for Sunday morning. Sadly I was told I cant choose my own limit they would tell me how much I "qualify " for and they said I qualified for R5000.00 limit , I agreed as I wanted to withdraw R10 000.00 so I would withdraw R5 000 on Saturday and R5 000 Sunday morning. When I tried to withdraw later Saturday night the ATM instructed me to go to my nearest branch for assistance. I even drove to the airport(OR Tambo) only to be 5mins late. Today (Sunday) I woke up and went to the Eastgate branch only to find that my daily limit was not done correctly at Ghandi Square. The lady who assists me tells me this was a Ghandi error not theirs "really" to me Absa is Absa, I then then thank her for assisting however I cant withdraw R10 000 as my limit is R5000 (after she did it) and she points me to a very long queue with only 3 tellers working, tried to explain to her it was an emergency cant she make me skip the queue and she told me those people have been queuing all morning. (I had been battling all night) and yes she kept telling me that the error was done at Ghandi not by them. Lost out on buying a car this morning as I was late (the seller didn't trust I really wanted to buy the car) Very disappointed in the service I got from Absa from the lady who assisted me at Ghandi who didn't to it right the 1st time and the one at Eastgate mall she failed to understand I am an Absa client not Ghandi Square Absa client!!