Bad service ABSA Ermelo

Ermelo branch have the poorest service , if you need to collect a card it is a nightmare have to wait for hours to collect it, I have 4 businesses accounts at Absa and a Private account . I am a private banker as well . I still don’t know who he is in Ermelo ,as my business account mr Muzuvukile Mafuleka is not even answering his phone. I am seriously thinking of moving to Nedbank where your relationship manager is visiting you at you premises. Why do I need to pay extra banking cost for no extra service.