CB
Chris B
1 reviews | Active since Dec 2017
16 Feb 2021, 15:04
Bad service absa carnival mall
After waiting in the queue to get my husband's banking changed onto his new phone. I must add this was the second attempt first attempt unsuccessful. The person who helped him said its all sorted so you can delete it from your old phone. We did. Guess what all the beneficiaries are gone. His credit card history gone. Bad service absa
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Absa's replyOfficial
17 Feb 2021, 10:30Dear Chris Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply17 Feb 2021, 10:30
Official
Dear Chris Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care