BAD SERVICE ABSA BANK
I sent a email on 21 September 2022 to cancel my policy but they still deduct it from my account. Phone them twice today and were told to leave a message but the mailbox is full. This is bad service and think of leaving Absa Bank.
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Replies (4)0
Replies (4)
Absa's replyOfficial
01 Nov 2022, 10:40Dear Rina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
Absa's reply01 Nov 2022, 10:40
Official
Dear Rina Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
's updateReviewer Update
02 Nov 2022, 09:28Still waiting for a Constant to call me back. Just receiving emails and that does not work like that. Struggled 6 months to get a copy of my policy and that is bad service from your side. BAD BAD SERVICE
's update02 Nov 2022, 09:28
Reviewer Update
Still waiting for a Constant to call me back. Just receiving emails and that does not work like that. Struggled 6 months to get a copy of my policy and that is bad service from your side. BAD BAD SERVICE
's updateReviewer Update
03 Nov 2022, 04:50And so I am still waiting for your reply??? What is your problem for not calling me back. If you do not call me today I am going to report you !!!!!!!!!
's update03 Nov 2022, 04:50
Reviewer Update
And so I am still waiting for your reply??? What is your problem for not calling me back. If you do not call me today I am going to report you !!!!!!!!!
Absa's replyOfficial
03 Nov 2022, 06:27Dear Rina Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Absa's reply03 Nov 2022, 06:27
Official
Dear Rina Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your personal email address. Kind regards, Group Customer Care Rezona Louw