BAD SERVICE - ABSA ALBERTON MAIN BRANCH

Good afternoon 2 weeks ago, I sent you an e-mail about my business account that was blocked due to the fact that I had to Fica the account. My business banker at ABSA Alberton is Tokologo Choshi.

I went to her at ABSA Bank main branch in Alberton for 3 days in a row and was very frustrated because it took so long, I had salaries to pay at that stage. The first day she helped me, the second day nothing could be done because she was off sick and the 3rd day it was rectified after Tokologo being in tears seeing that apparently, she is under major stress because of many customers giving her a hard time because of the same problem. I took all the documents that were required including MINUTES OF A MEETING held with my staff- which I could not understand - confirming that I explained to them that my account was with ABSA.

Yesterday I wanted to do an EFT - once again and my account was blocked. I am extremely unhappy. I went to the bank yesterday which was Saturday and the business banker Tokologo was off – according to them she does not work on a Saturday. They called the manageress who was also not very helpful. She only asked the lady at the front to take me into the office and put me in contact with the business Department telephonically. The lady who I spoke to on the phone said she could not help me and suggested that I go into the branch on Monday and see Tokologo again seeing that she could not help me.

After being a client with ABSA since 1979 this is totally unacceptable. This specific account was opened 26 years ago.

If this is not rectified immediately, I will have no option but to close my 3 accounts that I have with ABSA and my husband will also close his 2 accounts although I told my husband that it will not even be worth mentioning this seeing that my opinion is – ABSA will not mind losing 2 clients.

I need to use my account first thing on Monday morning. I actually need to use it now but have no option to wait until Monday due to EXTREME BAD SERVICE by ABSA bank.

Kind regards A very unhappy customer Carene Koekemoer