LM
Louisa M
1 reviews | Active since Sept 2014
01 Sept 2020, 22:10
Bad service absa
I had double debits on the 25th August, since that day till today( 1 Sep) they just tell me that my reversal has been approved but i never received my money, what hurts is my account is in arrears some debits are bouncing back. I am closing my accounts.
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Absa's replyOfficial
02 Sept 2020, 11:39Dear Louisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply02 Sept 2020, 11:39
Official
Dear Louisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care