SP
Sarika P
1 reviews | Active since Sept 2015
10 Nov 2023, 09:30
Bad Service ABSA
I have been trying to get assistance to why my current balance and actual balance differs for a month now. Been to the branch and spent half a day there and called the enquiries line 5 times. Sent emails aswell. All I want is for my account ti be corrected. This is the reply I got from ABSA... Good Day SARIKA PANDAY
We refer to your complaint with reference number C-***5. I am currently investigating your complaint and will contact you on or before the 2023/11/21 12:00 PM with further feedback.
Yours Sincerely Absa Debit Card Dispute
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Replies (2)
Absa's replyOfficial
10 Nov 2023, 13:56Dear Sarika Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply10 Nov 2023, 13:56
Official
Dear Sarika Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa's replyOfficial
13 Nov 2023, 10:41Dear Sarika
The reference to your complaint is C-***9.
I tried calling you this morning to discuss your concern however unsuccessful.
Kindly advise when would be a convenient time to call you.
Kind regards,
Vanessa Crowe
Group Customer Care
The reference to your complaint is C-***9.
I tried calling you this morning to discuss your concern however unsuccessful.
Kindly advise when would be a convenient time to call you.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply13 Nov 2023, 10:41
Official
Dear Sarika
The reference to your complaint is C-***9.
I tried calling you this morning to discuss your concern however unsuccessful.
Kindly advise when would be a convenient time to call you.
Kind regards,
Vanessa Crowe
Group Customer Care
The reference to your complaint is C-***9.
I tried calling you this morning to discuss your concern however unsuccessful.
Kindly advise when would be a convenient time to call you.
Kind regards,
Vanessa Crowe
Group Customer Care