Bad service
Good day Can I get assistance here, my brother passed away on 17th July 2020 and we are trying to get money from the his account but we are sent from pillor to post, Absa umtata said we need to go to magistrate Just to Get Grant money... When I went to Nyandeni magistrate today they refused to help me they said the bank need to approve money because we have the death certificate and it's valid.. I'M SO TIRED OF THIS SERVICE THAT I'M GETTING FROM UMTATA BRANCH I Am about to escalate this matter... THIS IS NOT A BIG MONEY ITS GRANT MONEY FOR HIS KID..... PLEASE CONTACT ME ***.. MY LATE BROTHERS NAME IS MAWETHU MTSHENGU
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
18 Aug 2020, 09:39Dear Yang De Jong Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply18 Aug 2020, 09:39
Official
Dear Yang De Jong Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care