TD
Tandiwe D

1 reviews | Active since Nov 2020

05 Nov 2020, 13:35

Bad service

Good day.

I Tandiwe Dambuza I need help. I had a bond with ABSA which I settled last year April 2019. I took ABSA life since I had no life cover. I canceled both same time I settled. I've got a proof for both. I wanted my title deed which when I app**** for the lawyers came back early this year saying that ABSA home loan says I am still owing them 2.5K. I went to the branch several time was told that it's for ABSA life. Emails were sent for them to refund the home loan department but nothing has been done till now. Lawyers came back now saying the money went up its 4K. I went to the branch again emails were sent it was last Friday 30th October. I didn't get any reply. The lawyers were told if the case is more than 6months not resolved they must cancel the application and refund me my money. I just need my title deed with me that's al

Please assist me as much as you can.

Thank you in advance.

0
Replies (3)
Absa
Absa's reply05 Nov 2020, 15:06
Official
Dear  Tandiwe Dambuza  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is  C-***4  Kind regards, Rezona Louw Group Customer Care 
TD
Tandiwe D's update24 Nov 2020, 22:44
Reviewer Update
Good day.

I just want to thank Zandi from ABSA for sorting out my query. I received a call that my insurance has be canceled and my bond account has been credited.

I will be able to apply for my title deed now. I am a happy client.

Thank you very much to hello Peter too.

Regards,
Tandiwe Dambuza
Absa
Absa's reply27 Nov 2020, 06:32
Official
Dear Tandiwe

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. 

Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd