NH
Nella H

1 reviews | Active since Mar 2011

09 Nov 2021, 14:05

Bad Service

I got 2 policies with Absa Life, which I cancelled in August, they ignored my cancellation and kept on taking money from my account, which I had to reverse manually, this time they submitted the debit order again while there was no money and now my account is in overdraft I contacted them again via email (which is the best communication and proof of cancellation) through my branch the following lady Bongiwe Sishaba promised the branch that she will contact me and she didn't I will not recommend anyone to join Absa Life their service are pathetic never ever again...PLEASE BE AWARE PEOPLE!!!!!!!!!!!!!!!!!

0
Replies (4)
NH
Nella H's update10 Nov 2021, 11:01
Reviewer Update
Good Morning Basani

I got no email from you I sent numerous emails to *** from the 13th of August with no reply from them just cancel the policies please and sent me a confirmation via email.
Please resent the mail to *** thank you
NH
Nella H's update11 Nov 2021, 14:16
Reviewer Update
Good day

Please let me know if you received my mail or contact me on ***

Thank you
NH
Nella H's update12 Nov 2021, 12:34
Reviewer Update
Hi Basani
Can you please find out for me why Absa Life reinstated the policy, that was cancelled yesterday
Thank you

NH
Nella H's update12 Nov 2021, 15:55
Reviewer Update
Good day

I just like to thank Margaret and Basani from Absa Life for the prompt response and sorting out the problem so quickly thank you ladies for an excellent job done you are a asset for the company keep up the good work

Thank you
C Hendricks