Bad service

As a Absa client i wanted to exchange Australian dollars to South African Rand at the branch in Paarl, Western Cape. While waiting in the queue, the floor lady ask what i need assistance with and i told her, she said ok i will go and find out if the lady that does the foreign money is here. More than a hour later, still standing on the same spot the line didnt move a inch she walked passed me again so i ask again and she told me yes, she is here. 10 min later somebody else ask me what she can help me with and I explained to her, only to hear from her that this branch does not do international money at all. Why the hell wasting my time. The personel are useless at the branch in central Paarl!!!!