Bad service

Yesterday Absa Tulbagh ran out of Electricity on their prepaid meter. They needed authorisation to purchase units. I waited for 2 hours in front /outside the bank. The process were suppose to take 30 minutes. At 15.23 they informed me that they will not help me, I must return today. Today I waited a hour for the consultant and halfway through the sisteem froze. The personal blamed Telkom lines being slow and reason for sistem freezing. They suggested that I come back tomorrow. How can Absa Tulbagh not using the fibre lines available in town. This is very bad, we all have jobs and cannot continuously ask to go to the bank, waiting to be served, just to tell you every time to come back the next day. Not acceptable at all!!